Terms & Conditions
Please remember that our terms and conditions are created for the safety of our passengers, employees, others, and equipment. By making your reservation with Hopkins Tours LLC, you agree to be bound by the following terms and conditions.
HOPKINS TOURS LLC CANNOT BE HELD LIABLE FOR ANY PERSONAL OR MATERIAL DAMAGE CAUSED BY THE HIRER DURING THE TRANSPORTATION SERVICE. TO THE EXTENT PERMITTED BY FEDERAL LAWS, HOPKINS TOURS LLC OR IN PART LIABILITY IS LIMITED TO THE COST OF THE HIRE AND ONLY UNDER THE TERMS OF THIS AGREEMENT. NO HOPKINS TOURS LLC (THE HIRER) EMPLOYEE OR REPRESENTATIVE IS AUTHORIZED TO CHANGE OR WAIVE REQUIREMENTS STATED IN THE CONDITIONS OF TRANSPORTATION OR SERVICE.
HOPKINS TOURS LLC RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO CHANGE, MODIFY, ADD OR REMOVE ANY PORTION OF THIS AGREEMENT IN WHOLE OR IN PART, AT ANY TIME, WITHOUT PRIOR NOTICE. CHANGES TO THESE TERMS AND CONDITIONS WILL BE EFFECTIVE WHEN NOTICE OF SUCH CHANGE IS POSTED. TERMS AND CONDITIONS SHALL BE DEEMED COMPLETE AND EFFECTIVE UPON POSTING ON THIS WEBSITE.
"No show" charges will be applied if you fail to call our office before leaving the pickup location.
They are billed at the respective minimums for each specified vehicle type.
HOPKINS TOURS LLC CANNOT GUARANTEE THE TIME OF ARRIVAL AT THE MEETING POINT OR DESTINATION, AS IT MAY BE AFFECTED BY OCCURRENCES THAT ARE OUT OF OUR CONTROL, SUCH AS:
-TRAFFIC,
-ROAD AND WEATHER CONDITIONS.
-IN CASE OF LATE ARRIVALS CAUSED BY THE FACTORS MENTIONED ABOVE, THERE WILL BE NO REFUNDING.
In case of "emergency" overtime, the client will be charged emergency overtime charges (by the minute). These can reach as much as 10 times the contracted hourly rate. If you need to extend your rental we will be happy to help you, unless the vehicle has already been already booked by someone else after your rental time is done. Just make sure you contact us and check for shuttle availability.
OVERTIME IS POSSIBLE, BUT NOT GUARANTEED.
Hopkins Tours LLC reserves the right to substitute the vehicle in case a last-minute mechanical malfunction or other unpredicted event puts a rented vehicle temporarily out of service. Depending on the availability, the alternate vehicles may have different size and features than the initial one. No refunds or discounts will be awarded if the substitute vehicle arrives at the meeting point on the agreed schedule.
Hopkins Tours LLC reserves the right to charge additional cleaning and damage fees if during or after the shuttle ride, extensive cleaning is required due to client's actions. Fees may vary from $30 to $200 depending on the extent of damage, the extra hours of clean up and professional steam-cleaning needed. Severe cases that request upholstery or replacement of carpeting may even run up to $1,000.
During the rental, it is the client's full
responsibility to take care of his belongings. Please be sure to gather all your belongings at the end of the rental. However, for any lost and found items, do not hesitate to contact us. We are not responsible for any stolen or missing personal items.
All rates and bills are calculated in U.S. dollars and are available on our website. Special rates may apply on special event days. Tolls or parking charges are additional. HOPKINS TOURS LLC DOES NOT CHARGE ANY DEPOSITS UP FRONT however, Hopkins Tours LLC requires a 1/3 deposit of the total booking amount.
Full payment is due 5 days prior to the reservation date and will be charged to your credit card unless others methods of payment are used. For proms and holidays, full payments are due 30 days before the scheduled ride. A 10% gratuity will be added to all prepaid trips.
Hopkins Tours LLC charges a 50% fee if you cancel 5 days prior to your booking date. However, there is no fee if you reschedule 5 days before the booking date. Keep in mind that we had to also make reservations on your behalf at certain locations.
HOPKINS TOURS LLC DOES NOT ISSUE REFUNDS FOR LAST MINUTE, NO SHOWS OR DAY-OF-YOUR-SERVICE CANCELLATION. A FULL FARE RATE WILL BE CHARGED. THE AMOUNT IS NON-REFUNDABLE IN THE EVENT OF ANY CANCELLATION. DEPOSITS ARE NON-REFUNDABLE IN THE EVENT OF A CANCELLATION. OUR RATES CAN BE SUBJECT TO CHANGE WITHOUT NOTICE.
ALL ILLEGAL DRUGS AND PARAPHERNALIA ARE PROHIBITED!
If any illegal activity takes place inside the vehicle, Hopkins Tours LLC chauffeur may terminate the trip with no refunds and has the obligation to call the police. Failure to comply will result in a $120 fine and the chauffeur may terminate the trip with no refunds.
NO UNDERAGE DRINKING IS PERMITTED.
In case this occurs, the Hopkins Tours LLC's chauffeur may terminate the trip with no refunds and the minors will be dropped off at a safe location.